Digital Strategy

The Chief Digital Officers at Fwd50, their Strategies and Case Studies

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Fwd50 brings together leaders in technology and government services for three full days of learning and collaboration. Here are the highlights of the digital strategies they’re executing.

Government of British Columbia

British Columbia’s Service Experience & Digital Delivery focuses on three areas:

  1. Service Design

  2. Citizen Engagement

  3. Digital Delivery & Products

Service Design Case Studies include transforming the medical services plan, helping farmers understand their soil, and why people use substances alone.

Province of Ontario

“Start with users. Deliver together. Ontario’s path to simpler, faster, better.”

Key Priorities of the Ontario Digital Service:

  1. Redesign online services for people and business

  2. Deliver a consistent, high-quality user experience

  3. Attract and nurture the best digital talent

  4. Enhance — a world-class online platform

  5. Build stronger partnerships with digital suppliers

  6. Set new performance benchmarks for top transactions

  7. Embed service design into policy and program development

  8. Implement a common approach to digital identity

  9. Foster a digital economy

  10. Create inclusive digital services

Read more about these priorities from Ontario Digital Service.

Case Studies include building the new environmental registry of Ontario, the service design playbook, and user-centric advice to Cabinet.

Transport Canada

Transport Canada’s 2019-2020 Plan lays out six priorities for the year, one of which focuses on digital services, as described below:

Priority 6: Transform the design and delivery of programs and services to Canadians in order to adapt to a changing world.

  • Enhance online service experience and increase the number of services accessible through digital channels.

  • Adopt innovative, user-centric approaches in the design of priority programs and services, leveraging data analytics and emerging technologies.

  • Advance Fee Modernization by implementing the Service Fees Act requirements and planning for digital implementation of fee management to improve existing processes.

  • Continue to modernize oversight and regulatory delivery practices by developing common, risk-informed digital inspection processes, and by providing inspectors with optimized data and tools.

  • Support innovation with new and emerging technologies to understand impacts on the transportation system and influence appropriate policies, regulations and processes.

  • Develop a data strategy that focuses on enhancing transparency and public trust, open and accessible transportation data, evidence-based decision making, targeting of public risk, reporting on results and service delivery.

  • Continue to address barriers towards a responsive, coherent, and agile program and service delivery, as well as barriers to innovation and data-sharing through regulatory and legislative modernization and policy design.

A Case Study from the 2018-2019 plan was a collaboration with the World Economic Forum and the Kingdom of the Netherlands on the Known Traveller Digital Identity project.

State of Georgia

“Our web platform, training, consulting, and governance put constituents' needs first to provide the best possible experience.”

From a rebuild of their system, to GovHub, to the Digital Center of Excellence, check out all the services offered by Digital Services Georgia. Lessons learned from the Case Studies include:

  • The importance of user-centric design.

  • Useful information architecture based on real data.

  • How to implement responsive design for all devices.

  • The need for a platform-wide accessibility integration.

Province of Quebec

The 7 strategic guidelines of the Quebec Digital Strategy:

  1. High-performance, upgradeable infrastructure: access to high-speed internet services for 100% of citizens;

  2. Education, higher education and the development of digital skills for everyone: for Quebec to be among the OECD’s leaders in digital education and skills;

  3. Transparent and efficient public administration: 90% implementation of the Digital Strategy’s guidelines on public administration;

  4. Smart cities and regions: municipal digital transformation that benefits at least 75% of citizens;

  5. An economy of digital excellence: for Quebec companies to increase their digital intensity by 50% overall;

  6. Connected health care for citizens: 100% of citizens able to interact digitally with the healthcare and social services network and its professionals;

  7. Quebec culture everywhere in the province: greater visibility and consumption of Quebec culture on digital networks.

Check out the full Government Digital Transformation Strategy 2019-2023