DIRECTOR OF Digital Transformation
Join our Team to Make Government Decisions Better
As a GovTech company, the current need for a Director of Digital Transformation includes three facets - understanding the customer, product concept development, and scaling business operations. This job description structures these components on the principles of the three gears of business design (empathy and understanding, concept visualization, and strategic business planning) to ensure customer needs and future product iterations fit together seamlessly and achieve sustainable growth.
Customer need finding and success
Conduct design sprints with current and prospective customers to understand the needs to government employees, how the current product meets those needs, and identify opportunities for continuous improvement to address unmet needs
Personally manage escalations from any direct reports and follow a methodical escalation process to execs
Create standard presentation materials for lifecycle plays
Define the vision of a Red Carpet experience
Standardize the template for a Success Plan for all customer segments
Define and oversee lifecycle processes/touch points, including exec sponsor program, EBR process, “listening” points (e.g. on usage, NPS), and others
Product concept development
Leverage insights from design sprints and ongoing customer insight activities to recommend the nature and scope of present and future product offering, including detailed suggestions on product specifications and requirements based on an appraisal of new product ideas via primary and secondary market research
Assess market competition by comparing the company's product to competitors' products and work with sales director to develop product sales strategies
Facilitate interactions between sales team and developer(s) in order to improve upon current and future products with consideration for product roadmap, analyzing proposed product requirements and product development programs, establishing time schedules with engineering and manufacturing and developing time-integrated plans with sales, advertising, and production
From start to finish, create a product vision and ensure release timing is met
Ownership of product roadmap formed on the basis of customer needs
Responsible for ensuring alignment of team, from marketing and sales to engineering and operations
Process design and operational scaling
Instate process for human resource management, including hiring, interviews, talent pipeline generation, training, on-boarding and mentoring programs, setting clear expectations on performance and the provision of feedback
Build dashboards to measure government success driven by company-wide customer feedback loop, including the establishment of metrics for customer satisfaction
Develop best practices for all aspects of product delivery, identifying areas of wastefulness and generating process documentation to improve efficiency
Recruit, mentor, groom and inspire a world-class team
Create culture of massive customer delight
Achieve operational excellence
Credentials and Experience
Given the large scope that this job will require, particularly in the initial phases, you must thrive in an unstructured environment and be resourceful and a self-starter in your problem-solving capabilities.
You should exhibit the following:
Masters-level education in business, industrial engineering, or similar field
Five-years experience in stakeholder management, with previous experience leading diverse teams
Proficiency in conducting customer discovery research, facilitating conversations using technical vocabulary, and organizational prowess to provide structure
Incredible learning in an empowering, impact-driven startup with an empathetic team.
This will predominantly be a work-from-home position located in Toronto. You will be the representative on the team to be available for meeting with prospective and current clients and/or investors in southern Ontario.
Salary negotiable with opportunity to access employee stock option pool.
Proof strives to support diversity and equal opportunity by building a balanced team that represents a variety of backgrounds, perspectives, and skills. The more diverse we are, the better we can be.